FNOL & Claims Triage Automation demo
Every new claim read, matched to its policy, sized and sent to the right desk before an adjuster picks it up. 1:12
What the demo shows
An intake solution that reads each first notice, matches its policy and routes it by severity.
Six agents read each first notice as it arrives, match it to its policy, score its severity with reasons and route it to the right desk, so simple claims can fast-track and injury claims are flagged on day one.
Transcript
- FNOL & Claims Triage Automation reads each first notice, matches the policy, and routes it by severity.
- Today, staff retype every call and guess severity, and a mis-routed claim loses days.
- Marcus answers, as Denise talks, the claim fills itself, her policy matches, and the meter climbs.
- And the prompt suggests what matters most.
- Was anyone hurt? The other driver was taken by ambulance.
- Severity jumps to 70, and the claim moves to the injury unit.
- Before she hangs up, the claim is created, Tomas is signed, and a photo link texted.
- On the board, all 186 claims today are sized and routed.
- First notice to the right desk in 14 minutes, not two days.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.