First-Party Fraud Detection demo
Dispute investigators flag likely false Reg E claims with evidence, to deny fairly on record 1:33
What the demo shows
Dispute investigators flag likely false Reg E claims with evidence, to deny fairly on record
Seven agents line up what the customer said against what the bank's records show, and review every proposed denial for fairness. An Intake agent splits the claim into the customer's statements and sets the Reg E clock; an Evidence agent answers each statement with device, sign-in, network, card and P2P records, labels its strength and first searches for anything that would make the claim genuine; a History agent finds earlier claims and links between customer and recipient across the bank and its fintech partners, as context only; a Fairness agent strikes reasons the rules do not allow, compares the claim with similar ones and returns any denial that leans on them; a Letter agent lists each fact in plain words; a Partner data agent protects the clock when partner data is late; an Account review agent proposes what follows a checked denial. Uncertain claims are paid. A Dispute Investigator decides and a Disputes Supervisor checks every denial.
Transcript
- First-Party Fraud Detection helps dispute teams decide likely false Reg E claims, fairly and on evidence.
- Consumers disputed 11 billion dollars in 2024, up forty percent since 2019.
- Trevor disputes a 740 dollar P2P payment: his fourth claim in six months.
- His words sit beside the bank's records: "I never sent this", against his own phone.
- His home network, his card used near home, a recipient paid fourteen times.
- The agents first looked for signs the claim was genuine, and found none.
- The fairness agent sets earlier claims aside, and checks 38 similar claims.
- Nadia denies with evidence; uncertain claims are always paid.
- Glen checks it; the letter lists each fact and the right to documents.
- Two people sign every denial, and a referral never reaches Trevor's screen.
- The aim: forty false claims a month denied on evidence, no genuine victim denied.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.