Financial Aid Virtual Assistant demo
Students see each aid answer as a path through their own file, in their language, with the source on every line 1:30
What the demo shows
Students and aid staff get answers cited to the FSA Handbook, school policy and the file
After the student signs in, agents read only their own file, find the governing passage in the federal handbook or the college's written policy, and answer as a short path (FAFSA received, verification, award, disbursement) with the student's position marked, the holding step open, the English beside every line and one button that fixes it. A Guard agent stops amounts not yet awarded and other people's data and hands those questions to a counselor with a summary. Standard answers go live only after a counselor writes them, the agents replay them against real questions and the assistant director approves.
Transcript
- Financial Aid Virtual Assistant answers aid questions, cited to the handbook, policy and the student's file.
- Seventy-three percent of aid offices said the new FAFSA strained their staff.
- Near midnight, Valeria asks in Spanish why her Pell Grant hasn't been paid.
- Her path stops at verification: her mother's tax transcript is missing.
- Each line shows the English beside it, and its source.
- Agents read only her file, found the rule, and promised no amount.
- She uploads the transcript right from the answer.
- A parent asking about someone else's file is refused, and handed to a counselor.
- Next morning, Inés checks the reading and attaches it.
- Changed answers are replayed on real questions before the assistant director approves.
- Every answer, file view and handoff is recorded, ready to export.
- Eighty-two percent of questions are answered on the spot, with a citation.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.