EU261 Claims Management demo

What the demo shows

Validates and settles EU261 and UK261 claims with delay-cause evidence, for customer relations

Eight agents read every claim, rebuild the flight’s day from movement messages, the technical log, weather, air-traffic slots and the crew roster, and test the cause against EU261 and UK261 case law while a Challenger argues the passenger’s side. One finding is made per flight and applied to every claim from it. The agents compute distance, delay at the door and the amount, check mandates, payees and duplicates, draft the letter in the passenger’s language with the evidence attached, prepare payments and build court and regulator packs. The claims handler approves, edits or refuses with a reason code; counsel decides below 85% confidence; a second person countersigns payments.

Transcript

1. 0:01EU261 Claims Management settles European delay claims for customer relations.
2. 0:09EU261 costs airlines over $5 billion a year.
3. 0:16Nora has 37 claims needing her and 212 ready to sign.
4. 0:23This one, Corvain Flight 95, Paris to Chicago, for hours 10 late.
5. 0:30The agents rebuilt the flight’s day from the airline’s own records.
6. 0:37The real cause, a hydraulic leak in the technical log.
7. 0:42Not extraordinary under the case law, a Challenger agent agreed.
8. 0:49The 12-minute slot doesn't change it.
9. 0:52Still 3 hours 58 late.
10. 0:56600 euros, about 648 dollars.
11. 1:00Nora approves. One finding covers all 64 claims from a flight.
12. 1:08Every value cited, every decision signed and logged.
13. 1:14Result, 917,000 euros paid this month and not one refusal sent without evidence.
14. 1:23Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.