Disconnection Compliance Review demo
Each protection checked and each rule cited before a shutoff. 1:15
What the demo shows
A workflow solution for collections teams that checks each disconnection against protections.
Each evening's disconnection list runs through six gates: notices served, medical register, payment plan or assistance, open dispute or complaint, extreme weather and recent hardship contact. The weather gate reads tomorrow's forecast by zone and the hardship gate reads the customer's recent calls, chats and emails, quoting what they said. Accounts that pass go to the head-end or the depot; each stop cites its clause and evidence; a compliance officer decides the exceptions and the collections supervisor signs the release.
Transcript
- Disconnection Compliance Review checks each disconnection against every customer protection.
- Today, six protections are checked by hand across five systems every evening.
- Here, Thursday's list of 642 accounts runs through six gates.
- Notices, medical needs, plans and disputes stop the accounts they protect.
- The weather gate reads tomorrow's forecast.
- A heat alert holds two zones.
- Watch one account. Yusuf Rahman passes the first four gates.
- Then the gate shuts.
- Heat alert, 46 degrees tomorrow, and he called about hardship three days ago.
- His words are quoted, the rules cited, and a callback booked.
- The supervisor signs 443 clean orders, each with its rule on record.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.