Deposit Compliance Search demo
A question box for staff on a live call: the answer in three layers, every line labeled rule, interpretation, guidance or our procedure, and the words to say to the member 1:27
What the demo shows
Staff ask Reg E, Reg CC and Reg DD questions and get answers citing the rule and commentary
Staff type the member's situation in their own words. Agents remove the member's details, find the facts and the rule area, and answer from Regulation E, Regulation CC and NCUA Part 707 (Truth in Savings, the credit union counterpart of Regulation DD), the official interpretation, CFPB and NCUA guidance and the credit union's own procedures, labeling each. The answer comes in three layers — what to do now, why, and the procedure section with who last reviewed it — plus the words to say to the member. When a fact would change the answer, the agent asks one question first, and shows the facts it relied on as switches. A Reg E claim opens in the dispute system in one click, with the facts, the notice date and both clocks filled in; Deposit Operations decides it, never the agent. Below the confidence threshold or on an unsettled point, the question goes to Compliance with a draft. When the Compliance Officer approves a procedure change, every answer that relied on the old text is corrected with the person who received it.
Transcript
- Deposit Compliance Search gives credit union staff cited answers to deposit rule questions.
- Reg E's clock starts on the call; no form may be required first.
- A member says a fake fraud caller took her code and twelve hundred forty dollars.
- Four agents pull the rule, interpretation, CFPB guidance and Norrell's procedure.
- The answer comes in layers: what to do, why, and the procedure.
- Each number opens the source's own words.
- Then the words to say: an answer within ten business days.
- Had she sent it herself, it flips to authorized, for Compliance.
- Marisol decides: one click opens the Reg E claim, facts and clocks filled in.
- Deposit Operations decides it, procedure changes need a second approver, and old answers are recalled.
- Answers in eight seconds, claims opened on the first call, one question in thirteen for Compliance.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.