Delayed Baggage Fee Refunds demo

What the demo shows

Finds each bag that missed the DOT delivery window and refunds its bag fee, for refund teams

Seven agents sweep every reported bag past its DOT window: the Delivery Clock Watcher proves each clock from the door-open message to the courier's signature, never the file's closing time; the Window Judge picks the 12, 15 or 30-hour window per itinerary and applies an exemption only with its record; the Fee Finder finds the fee actually paid and who must refund it; a Second Checker decides again, blind. The refund lead sees one row of clocks — one per flight, one per bag — approves the clear refunds as a batch with a reason code and decides the unclear ones one by one in a conversation with the agents. Refunds go back the way each passenger paid, with a plain-words notice and a receipt line a DOT auditor can follow.

Transcript

1. 0:00Delayed Baggage Fee Refunds finds each bag that missed the DOT delivery window and refunds its fee.
2. 0:09The rule? A bag 12 hours late owes its fee back, automatically.
3. 0:16After storms in Chicago, the refund agent says, 214 bags owe the refund.
4. 0:23Six need a look.
5. 0:26Each clock is a flight.
6. 0:28The ring is its window, the arc how late it ran.
7. 0:33On CV-461, 37 bags were left behind for wait and came over 13 hours later.
8. 0:43Agents proved each clock.
9. 0:45Door opened a signature and found the fee.
10. 0:4936 are clear. Both agents agree.
11. 0:52One sits apart. She put off an on-time delivery.
12. 0:57Aaron approves the 36 and asks about the last.
13. 1:03The agents disagree and show why.
14. 1:06Aaron decides. Refund. Every refund is cited, signed, and logged with a receipt for DOT.
15. 1:17Each refund goes back the way the passenger paid and only where is owed.
16. 1:24Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.