Customer Satisfaction Index Reporting demo

What the demo shows

A system solution for performance teams that tracks CX index scores and explains each move.

The home is a bridge from last month’s satisfaction score to this month’s: each bar a named driver by service and service-quality lens, resting on the voices Voice of Customer already found. Click a bar to open its votes, districts and voices; press Explain this move and six agents check the method and write the board paragraph, each sentence linked to the customers behind it. The forecast shows which fixes close the gap to target; the CX director and head of regulatory reporting sign what leaves the team.

Transcript

1. 0:00Customer Satisfaction Index Reporting explains every move in the happiness score for performance teams.
2. 0:09These scores decide incentives, yet teams build them by hand and can't say why they moved.
3. 0:17September closes. Lumina's index falls 2.1 points to 89.3 percent.
4. 0:25Each bar is a named driver, the biggest, outage notices sent late.
5. 0:32Rania clicks it, minus 1.3 from 2,612 votes.
6. 0:40She presses explain this move.
7. 0:42Agents check the method and pick voices.
8. 0:47The board paragraph appears, each sentence linked to its customers.
9. 0:53One click opens a voice.
10. 0:55The text came after the power went off.
11. 0:59The forecast shows which fixes closed the gap to 92%.
12. 1:05Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.