- Before
- “When a simulator goes down I spend the whole day on the phone, and someone still ends up in their grace month.”
- Now
- Opens a re-planned week with every move checked and cited, asks why where she wants to, and signs it in one step.
One broken simulator, re-planned before seven
Monday, October 19, at Corvane Airways’ Denver flight training center: 5,420 pilots on five fleets and 20 simulators and training devices in Denver and Miami. At 04:10 the 787-9 full-flight simulator in Bay 3 stopped mid-session. Here is how seven crew training management agents and one training scheduler handle it, screen by screen in the working solution.
- 0106:42
The morning starts with what could ground a pilot
Nadia Fairbanks · Training schedulerNadia’s Today screen says it in one paragraph: Bay 3 is down until Wednesday, the agents have re-planned the 18 sessions it hurts, and if she approves, no one lapses. Three numbers sit under it — 18 sessions at risk, 9 lapses forecast to January 31, 467 of 485 October pilots trained or booked — then five items that need her, earliest lapse first. Below, the rebalancer is waiting in the conversation: “Ask me anything about it, or about any pilot, simulator or class.”
“At 04:10, 787-9 simulator Bay 3 in Denver went down until Wednesday. The agents re-planned the 18 sessions it hurts: if you approve, no one lapses.”
- 0205:41 – 05:49
Seven agents re-plan the outage before anyone is awake
The training agentsPlan RB-1042 opens on what happened: Bay 3’s motion system failed during the 02:00 period, and Hector Ramos expects it back Wednesday at 06:00 — 9 periods, 18 recurrent sessions, 9 pilots in their grace month, 38 November trips at risk. Under it, every agent step is listed with its source: the rebalancer read the fault log and ranked the sessions, the training planner searched 787-9 capacity to November 30 and paired the crews, the instructor matcher replaced a check airman, the legality checker sent one move back, the planner fixed it and priced the travel, and the records agent held the interrupted session. The last line hands it to Nadia.
“Handed to Nadia Fairbanks — approve, edit or reject each move; sign the plan.”
- 03The board
The simulator board, with the plan already on it
Nadia Fairbanks · Training schedulerSimulator scheduling at a glance: bays across, days down, every pilot pair with the last day each can train and a grace chip. DEN Bay 3 is greyed, “Down · back Wed 06:00”. Its struck bookings show where each pair goes — 11 to MIA Bay 2, 7 to Denver on November 3–4, still inside their grace month — and the proposed bookings wait on the receiving bay. Beside the board, the conversation with the agents says what broke, what they propose and where they disagreed.
Training planner: “Travel goes down by $2,350. I am holding the Miami periods until 12:00.”
- 04Two disagreements
A second agent checks every move — and disagrees twice
Legality checkerThe legality checker re-checks each move on its own against qualification, rest, roster, instructor, notice and consent, and base month. It disagreed twice. FO Daniel Kim lands from CV 908 NRT–JFK on Tuesday at 07:40, so a Tuesday 11:00 Miami period breaks his 10 hours of rest before training; FO Hannah Cole takes Tuesday 11:00 and Kim moves to Wednesday 11:00 with seat-support Capt. Martin Delgado. Check airman Capt. Lionel Grant’s standardization lapsed on September 30, so Capt. Teresa Moran, current to June 3, 2027, takes Wednesday 06:30.
The legality checker cannot change a move. It can only disagree, with the rule cited.
- 05She asks why
A question in plain words, an answer with its sources
Nadia Fairbanks · Training schedulerBeside the board is the conversation with the training agents about this plan. Nadia asks, “Why is FO Kim on Wednesday, not Tuesday?” The legality checker answers with the roster entry, the rest rule and his grace month, each a source she can open, and offers to open his move.
“His grace month ends Oct 31, so he still has 10 days to spare.”
- 06Move by move
Every move with six checks and its effect on the base month
Nadia Fairbanks · Training schedulerEach of the 18 moves shows the pilot, the seat, the base month, the last day to train, from and to, and six checks with their sources. Kim’s row reads, for rest, “CV 908 lands Tue 07:40 · Wed 11:00 leaves 27 h rest (needs 10)”, and for base month, “Done in the grace month: base month stays September”. Consent is flagged: less than 7 days and a new location. She can approve, edit or reject any move, or ask why.
- 0706:58
One reason code, one electronic signature
Nadia Fairbanks · Training scheduler“What you sign” lists it plainly: 11 move to MIA Bay 2, 7 rebooked at DEN Bay 3 inside their grace month, 11 consent requests, the interrupted session still held for Capt. Ruth Adair, 0 base months changed and travel down $2,350. She picks reason code R2, Device outage, and ticks the line that makes it her electronic signature. Until this moment the agents had only held periods.
“I, Nadia Fairbanks, approve plan RB-1042 and confirm these bookings. This is my electronic signature.”
- 08By 07:09
Eighteen rebooked, consent tracked, no one lapses
The crew appThe 18 sessions are booked — 11 at MIA Bay 2 and 7 at DEN Bay 3 on November 3–4 — the holds are released, and the pilots see their new bookings in the crew app. The pilot agreement needs consent for a new training location at short notice, so 11 pilots get a request, due by 18:00. Ten accept within minutes; FO Ryan Mitchell’s is pending, and the planner keeps a fallback period for him. Lapses forecast to January 31 go from 9 to 0.
“Consent · pilot agreement §11.D — 10 of 11 in · by 18:00.”
- 0904:16
An interrupted session waits for the evaluator
Capt. Ruth Adair · Check airman, AQP evaluatorCapt. Simone Archer and FO Kevin Walsh were in Bay 3 when the motion system failed during event 6, engine failure at V1. The records agent drafted the grade sheet from the device log and Ruth’s notes — events 1–5 graded, 6–9 not done — and held MIA Bay 2 for Wednesday at 15:30. Ruth decides: events 1–5 stand and 6–9 finish in a 2-hour period, or the session is repeated in full. Only her signature closes it, and only signed records go to the Pilot Records Database.
Records agent: “I never change a grade, and I never sign.”
- 10Saturday 09:12
Transition training planning, paced to its aircraft
Lauren Petrakis · Director of Flight TrainingOn Saturday the delivery pacer read Friday’s manufacturer notice: A350 aircraft 1 and 2 now arrive April 26, 2027, not March 15. As planned, class A350-01 would finish February 26 and leave 24 pilots waiting 8 weeks for line training. It proposes starting February 22 instead, which avoids about $780,000 of idle pilot time and frees 480 hours on simulator Bay 7. Lauren decides on Monday.
Delivery pacer: “Nothing moves until Lauren approves.”