Consumer Duty Outcomes Monitoring demo
The annual board report, every sentence cited to its data and challenged before the board sees it. 1:33
What the demo shows
UK conduct teams monitor Consumer Duty outcomes and fair value and draft the board report
Agents assemble the outcome MI from the bank's systems and write each board report finding as one sentence whose numbers are live and cited. A sentence they cannot support says “No evidence yet”. A Challenge agent reviews the draft against the FCA's published findings and asks the hard questions, such as whether customers on a closed savings issue were ever told of the better rate. The Conduct Risk Lead answers, product owners commit costed actions, a pricing approver signs any rate change, and the Consumer Duty Champion approves the report.
Transcript
- Consumer Duty Outcomes Monitoring drafts the Consumer Duty board report for UK conduct teams.
- The FCA reviewed 180 board reports and found claims their data did not support.
- Here, every number is cited to its source.
- 41,800 customers earn 1.10 percent; the current issue pays 3.85.
- With no data, the sentence says: no evidence yet.
- The Challenge agent asks what the FCA would: were they told?
- The agents search letters, app messages and calls: two letters in four years.
- The Conduct Risk Lead adds an action, and submits version four.
- The product owner commits; the pricing chair approves the rate.
- The Champion approves; no one approves their own draft.
- Every decision is kept, with an evidence pack for the FCA.
- 41,800 customers move to 3.85 percent; the board reads data, not anecdote.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.