Collections Contact Strategy demo
Every compliant contact spent on the account, channel and hour most likely to help. 1:14
What the demo shows
A contact solution for collectors that ranks each day's calls and texts within the rules.
Six agents count each call, text and email from all teams and agencies per debt, gray out each hour the rules forbid, and place each account in the hour and channel most likely to reach the borrower, re-planning as soon as a new contact lands. Collectors place the contacts; the team lead adjusts the plan.
Transcript
- Collections Contact Strategy ranks each day's calls, texts, and emails within the rules.
- Regulation F allows seven calls a week per debt.
- Other teams calls hide the count.
- Each account sits in the hour and channel most likely to reach the borrower.
- Gray cells are forbidden outside local hours, opt-outs, and state limits.
- At 11.42, a branch call lot arrives.
- A loan officer called Dolores Reyes.
- Her 2 p.m.
- call grays out, seven attempts in seven days, and moves to email at six.
- Kevin Osei talked to the branch.
- His slot goes to the next best account.
- Every block is logged with its rule, and strategy changes come with evidence.
- Promises to pay are up a fifth with no call over the cap.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.