Collections Agent Assist demo
On each live call: the account story, the words that must be said and an affordable plan, in seconds. 1:13
What the demo shows
A live-call solution for collectors that shows the account story, disclosures and a fair plan.
Six agents listen to the live call: the account story sits above the transcript, prompts appear in the margin as the borrower speaks, and the script changes on the spot when the borrower mentions a job loss, a dispute or a bankruptcy. The collector speaks and decides; the wrap-up is written for the collector to save.
Transcript
- Collections Agent Assist guides collectors through every live call, word-by-word.
- A late borrower may answer once a week, and that one call must go right.
- Marcus reaches Gloria Ramsey.
- Her story is already up, 64 days late, a broken promise.
- A disclosure prompt appears in the margin, and turns green as Marcus says it.
- Gloria lost her job.
- The script switches to hardship, and a plan that fits her income of peers.
- Then, I filed for bankruptcy last week.
- A red prompt. Stop collection.
- Confirm the case number.
- The case matches the court record.
- The plan is withdrawn and the dialer stops calling her.
- The wrap-up is written.
- The bankruptcy team has the case.
- The one call this week handled right first time.
- Built on Botminds.
- Agents, data, screens, and governance on one platform. for.
Transcribed from the film’s narration. Captions are on the player.