Claims Cycle Time Monitoring demo
Watches every open property and auto claim and raises the ones going quiet before the customer complains. 1:15
What the demo shows
A claims oversight solution that watches every open file and flags the ones going quiet.
Six agents read every open property and auto claim each morning, work out who each file is waiting on and when anything last moved it, predict which files will cross 14 days quiet before they do, price each day of rental, storage and hotel, and draft the one next step; the adjuster sends it and the claims supervisor decides anything beyond authority.
Transcript
- Claims Cycle Time Monitoring watches every open claim and flags the files going quiet.
- Claims stall quietly, waiting on a shop, a contractor, or our own desk.
- Each blip is a file.
- The further out, the longer it has sat quiet.
- Thirty-nine are past 14 days, costing $2,864 a day.
- Three days ahead, Gary Whitlock's claim drifts past the 14-day ring, and the sweep catches it.
- It's waiting on us.
- The shop supplement has sat in our queue for 12 days.
- 19 of 23 like it went quiet, and his rental cover ends on the 21st.
- Celia approves the plan.
- Supplement approved, panel ordered, and Gary called today.
- Stalled claims. Caught before the customer complains.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.