Check Fraud Claims demo
The paid check beside what the customer wrote, the claim type that decides who bears the loss, and a packet that assembles itself: affidavit, warranty claim and recredit 1:34
What the demo shows
Claims teams work forged and altered check claims: affidavits, warranty claims and recredit
Agents open each claim from the customer's report, pull the paid image and read it against the issued record: the positive pay file, the customer's duplicate copy, the bill it paid and their earlier checks. They decide the type with every finding pinned to the image, apply UCC Articles 3 and 4 and Regulation CC to decide who bears the loss and by when, and assemble the packet: the affidavit for e-signature, the warranty claim with its enclosures, the recredit and the customer letter, checked so a customer never sees a referral. A specialist approves as the maker and the Claims Operations Manager gives the second approval; then the recredit posts and the recovery agent sends the claim, chases it and reads the reply, with a rebuttal already drafted. The same agents answer other banks' claims against the bank and link mail-theft rings for BSA investigations.
Transcript
- Check Fraud Claims works forged and altered check claims for bank claims teams.
- Check fraud reports neared six hundred eighty-two thousand last year.
- Ruth Calloway's water bill check was washed: written for twelve eighty-five, paid as ninety-two eighty-five.
- The agents read the paid check against her duplicate copy and earlier checks.
- Signature and stock are hers; payee and amount rewritten: altered, so the depositary bank owes it.
- The packet assembles itself: affidavit, warranty claim and recredit, each with its deadline.
- Renata approves; Marcus gives the second approval. No one approves their own work.
- Ruth is recredited the next day, and Fennick Valley must answer by November thirteenth.
- A counterfeit denial? The rebuttal is already drafted, citing the presumption of alteration.
- Every approval, override and agent step is on the audit trail.
- Sixty-two percent of losses now come back from depositary banks.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.