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Chargeback Management demo

Every card dispute fought or accepted on its numbers, with a cited pack ready days before the deadline. 1:34

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What the demo shows

Builds evidence packs and representment responses for card chargebacks for merchants

Each dispute is one page: the reason code's card on the left with a socket for every piece of evidence the rule requires, the evidence pack on the right filling those sockets one by one, and a win dial and the processor's deadline above. An intake agent brings every dispute in with its true deadline; a triage agent prices fight or accept (win odds × amount − cost to fight) and proposes; an evidence agent fills the sockets from orders, carriers, sign-ins, devices and the service desk, and for a Visa 10.4 fraud claim searches 12 months of the card for the two undisputed orders that qualify it for Compelling Evidence 3.0; a drafting agent writes the response; a critic agent reads it as the issuer's reviewer would and sends weak packs back. The analyst submits, sends back or accepts with a reason code and an e-signature; the payments operations manager co-signs above $2,000; pre-arbitration options are priced against a carrier claim; a pattern agent turns repeat disputers into step-up verification for the fraud analyst; an outcomes agent matches every win to the settlement and proposes the reserve.

Transcript

  1. Chargeback Management builds the evidence and response for every card dispute for merchants.
  2. MasterCard expects 324 million chargebacks a year by 2028.
  3. Overnight, seven agents took in 61 disputes, six need Daniel.
  4. CB 88213 is a Visa fraud claim.
  5. Each socket is evidence the rule requires.
  6. It finds two undisputed orders, 140 and 301 days old from the same device and IP.
  7. That qualifies for compelling evidence 3.0 when odds rise from 31 to 78%.
  8. A critic reads it as the issuer would.
  9. Daniel asks why and gets the rules cited.
  10. He submits with a reason code three days early.
  11. Week ones are accepted, not fought, 12 at once, each with its arithmetic.
  12. Every value cited, every decision signed, every step logged.
  13. The aim, an estimated $1.5 million more recovered a year.
  14. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.