Card Dispute Management demo
Every card, BNPL and debit dispute read, put on the right legal clock and investigated with its evidence gathered before an analyst opens it. 1:14
What the demo shows
A dispute solution for card issuers that runs every claim on its Reg E or Reg Z clock.
Six agents read every dispute notice, draw each charge as a timeline against its Reg E, Reg Z or network line with the bank's holiday calendar, attach the authorizations, merchant replies and account history to the step they prove, post Reg E provisional credit a day before the line, screen for first-party abuse and draft the decision, the letter and the chargeback; the dispute analyst decides and signs.
Transcript
- Card Dispute Management puts every card dispute on a timeline against its legal deadline for issuers.
- 41 deadlines fall today and missing a Reg E deadline is a violation.
- Rachel Dunmore disputes three charges, one Reg E, two Reg Z.
- Replay her debit claim, the day 10 line slides in and the credit posts itself.
- Six agents investigate, and each finding lands on its step.
- Reno was a copied card, and the bookcase went to Tacoma.
- Both are credited. Her own phone bought the ticket, and she flew, so the agents recommended denial.
- The assistant drafts her letter, and Alicia signs the decision.
- Marcus co-signs, and every deadline is met a day early.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.