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Call Compliance Monitoring demo

Each call drawn as a waveform with pins where a rule was touched, and each finding re-read by a verifier before a QA analyst decides 1:32

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What the demo shows

Compliance reviews every banking call and chat for UDAAP risk, missed disclosures, complaints

A Listening agent transcribes every call, reads every chat and redacts card data. A Complaint agent catches any expression of dissatisfaction the bank's policy counts as a complaint and checks whether it was logged. A Rules agent checks the statements each call type requires, Regulation E notices of error, fee, hold and protection statements, threats and referral cues. A separate Verifier agent re-reads every flag against the whole call and removes false positives with a reason before a person sees it. A QA analyst reads each call as a waveform with rule pins and confirms or dismisses each finding; a Case agent then opens the Reg E claim, complaint log, coaching note or remediation, with a second person approving any customer letter. A Pattern agent traces repeated findings to their cause and proposes lookbacks, and a Sampling agent draws the manager's check. Agents never discipline anyone.

Transcript

  1. Call Compliance Monitoring reviews every banking call and chat for complaints, missed disclosures and UDAAP risk.
  2. A dispute said on a call starts a ten-business-day clock; most calls go unheard.
  3. Here agents review every call overnight; Alana starts with the running clocks.
  4. At 3:12, Denise disputes a $412.60 charge; the banker sends her to the merchant.
  5. The rule in plain words, its source, and a verifier that re-read the call.
  6. It removed the pin at 5:22: the new card really is free.
  7. Alana confirms. A Reg E claim opens with October 20 as the notice date.
  8. Her supervisor gets the excerpt and the right words; agents never discipline.
  9. A pattern agent traced 37 such calls to one wrong article.
  10. Every decision is signed, checked by a manager, and exported for examiners.
  11. Every call reviewed, not one in fifty; missed disputes caught by morning.
  12. Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.