Borrower Hardship Management demo
Each hardship request read, completed and matched to the relief program the borrower's budget supports. 1:14
What the demo shows
A hardship solution for collectors that tests affordability and matches the right relief.
Seven agents build the borrower's monthly budget from the borrower's own answers, documents and 90 days of bank data, each figure cited, and test each relief program against what is left; the specialist offers one the borrower can afford, and the decision record carries the numbers.
Transcript
- Borrower Hardship Management tests what a borrower in hardship can afford and matches the relief that fits.
- Today, two specialists can offer the same borrower different plans, with no reason written.
- Renee Okafor's hours were cut.
- By her own form, she has nothing left.
- Six agents check her answers against her pay slips, letters, and bank data.
- They find child support and pay-later plans missing from her form.
- Each line shows what she said, the bank data, the guideline, and the figure used.
- She has $214 left, and only one option fits, an extended plan at $198.
- 13 of 14 similar borrowers got the same plan.
- Tomas signs his team, lead co-signs, and the letter goes out with every figure cited.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.