Benefits Investigation & Verification demo
One benefits summary for the prescriber’s office, every value linked to the eBV line, the payer call or the portal page it came from — and every disagreement quoted side by side. 1:14
What the demo shows
A patient access solution for hub teams that turns benefit checks into one clear summary.
Agents gather the eBV response, the payer call transcript, the portal criteria, the plan document and the hub record, read every benefit value from each, and write one office-ready summary in which each value links to its line. Where the sources disagree — the eBV says no prior authorization, the payer said this morning that it is required — both are quoted with the reason and a recommendation, and a benefits specialist settles it before anything is released.
Transcript
- Benefits Investigation & Verification turns every payer source into one-sided summary for hub teams.
- The electronic check often answers from old data, so specialists recheck by phone.
- Jordan Ellis starts Veltromab on a Brightwater plan.
- Dana builds the summary.
- Agents read the eBV, the payer call, the portal, the formulary, and the hub record.
- Prior authorization. The EBV says not required.
- The payer says required.
- Both are quoted. Why?
- Veltromab moved to Tier 5 on July 1st.
- The EBV answers from June.
- Each value links to its line.
- Here, the rep reads out the criteria.
- Dana settles all four with the newest source.
- Within a day, the office has a cited summary.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.