- Before
- “I need the paragraph, not someone's memory of it, and I need it before the crew reports.”
- Now
- Asks in plain words with the flight selected, gets the FAA and EASA paragraphs side by side with the stricter limit computed, and follows up without re-explaining the flight.
One rule question, from a tail swap to an approved ruling
Thursday afternoon at Corvane Airways' Chicago O'Hare hub. A hydraulic fault grounds the 787-9 on CV 118 to Frankfurt; Maintenance Control swaps in 767-300ER N674CV and departure moves from 17:45 to 21:25. The crew reports at 16:45, so the planned flight duty period is now 13 h 05 min — more than the 12 hours 14 CFR 117 allows two pilots. Here is what happens next, screen by screen, in the working solution.
- 0115:02
She asks in her own words, and the agents decide what binds first
Tessa Lindgren · Crew Scheduling Policy AnalystTessa asks: “Can CV 118 ORD-FRA run with an augmented three-pilot crew for a 13-hour flight duty period under both rules?” The Applicability agent reads the flight: 14 CFR Part 117 binds by law; EASA ORO.FTL does not bind a US operator, but Corvane's FOM 4.3.2 plans EU flights to the stricter of the two; ICAO Annex 6 is background. In 41 seconds, with 14 paragraphs read, the answer comes back: yes, under both, with a third pilot.
“Yes, under both, with a third pilot. The FAA limit is the stricter one tonight.”
- 02The crosswalk
FAA, EASA and ICAO side by side — the same seat, two classes
Crosswalk agentEach cell quotes its paragraph with the differing words highlighted. Seat 3A on the 767 reclines 48° with 60 inches of pitch behind a curtain. The FAA's Class 2 needs a flat or near flat position, so under 14 CFR 117.3 it is Class 3: 14 h 00 min under Table C. EASA's Class 2 needs 45° and 55 inches, so under CS FTL.1.205(c) it is Class 2: 15 h 00 min. Any quote opens in full beside the answer, with its version and effective date.
“Stricter tonight: FAA · 14 h 00 min · 55 min to spare”
- 0315:06
“What if we extend under 117.19 instead?”
Tessa Lindgren · Crew Scheduling Policy AnalystThe follow-up keeps the flight in context. Unaugmented, the limit is 12 hours; the captain and Corvane may extend by up to 2 hours under 117.19(a)(1). At 13 h 05 min the extension is 1 h 05 min — more than 30 minutes, so it can happen only once before rest and must be reported to the FAA within 10 days. EASA leaves up to 2 hours to the commander's discretion under ORO.FTL.205(f).
“Possible, but it needs the captain's agreement and a report to the FAA.”
- 0415:10
Everything that needs the compliance lead, on one screen
Graham Whitlock · Director, Flight Operations ComplianceTessa sent the answer to the ruling log at 15:04. On Graham's Today screen, draft D-26-0177 sits at the top of Needs you — seat 3A still waiting for Dispatch Standards, decide by 19:25, before the 21:25 departure — beside 7 drafts to approve, 3 different readings and 3 rule changes ahead. This week 1,284 questions were asked, 91% answered with every sentence quoted. He can ask the agents about any of it in plain words.
“D-26-0177 · CV 118, three pilots under FAA and EASA — decide by 19:25”
- 0515:19
The one thing the answer depends on, named and confirmed
Applicability agent → Marcus Delaney · Dispatch Standards ManagerCorvane's FOM 4.6 lists seats 3A and 3B as Class 3, but the FAA acceptance under AC 117-1 is a letter held by Dispatch Standards, not in the library. So the answer is marked conditional, and one click asks Marcus Delaney exactly what is needed. At 15:19 he confirms seats 3A and 3B as Class 3, from the letter of 12 Mar 2025, and the answer is no longer conditional.
The Applicability agent never assumes an OpSpec or an acceptance it cannot see; it names what it needs.
- 06Approved at 15:31
An answer becomes a ruling only with a reason code
Graham Whitlock · Director, Flight Operations ComplianceThe draft arrives with its four quotes and the agents' checks: 5 of 5 sentences hold, consistent with RL-0297 for the 787-9 bunk, all paragraphs in force on 15 Oct 2026, seat 3A confirmed. Graham approves with the reason code the agents suggest, “New reading: no prior ruling”, because RL-0297 covers only the 787-9, and adds a note: it applies to every 767-300ER EU flight with three pilots.
Approve, edit or reject — a reason code is required. The agents never approve a ruling.
- 07RL-0413
The ruling log every team answers from
Ruling and consistency agentThe approved reading lands at the top of the ruling log as RL-0413, beside 412 others: the 4-hour international tarmac limit, the $1,075 and $2,150 denied boarding limits, APIS batch manifests 30 minutes before doors are secured, card refunds within 7 business days. Each shows its regulation, its paragraph, its approver, its use count and whether it is in force, under review or superseded.
- 08The morning sweep
A team's reply that drifted from the approved ruling
Ruling and consistency agent → Nadia Okafor · Regulatory CounselAt 06:12 the agent had compared every answer and reply template with the log. Consumer Affairs reply template CA-114, used 12 times since 2 Oct, told 31 passengers that “as a U.S. airline, Corvane is not subject to EU Regulation 261/2004 on flights to the United States.” RL-0388 quotes Article 3(1): it applies to passengers departing from an airport in a Member State. Exposure: about $20,200, estimated at 31 × EUR 600.
“Nothing is sent or changed until Nadia Okafor approves.”
- 0942 days ahead
A rule changes, and the rulings it touches are replayed
Change watch agentThe ICAO Annex 6 Part I amendment on fuel planning applies on 26 Nov 2026. The Change watch agent replayed the 6 rulings that cite it as of that date: 2 need the new Annex wording, 4 are unchanged, and 14 CFR 121.645 still governs Corvane. Graham approves the 2 updated rulings or sends them back, and the 23 people who asked questions those rulings answered can be told in one click.
A proposed rule is context only until it is adopted.