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ATM & Teller Balancing demo

Each drawer and ATM difference with its explanations ranked, the journal, recycler and slip side by side, and the correction ready for two people 1:32

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What the demo shows

Branch ops balance ATMs and teller drawers against journals and trace each shortage

At every drawer close and every ATM settlement, a Balancing agent ties counted cash to the teller platform, or the terminal journal, the switch settlement and the general ledger to the carrier's count, and raises each difference with its policy tier. A Trace agent lines up every cash movement with the recycler log, reads the slips, and writes each explanation that fits the amount exactly: a miskeyed amount, cash given without a transaction, a reversal never posted, notes presented and not taken. A Test agent tries to break each one against the records and discards what fails, with the reason shown. A Pattern agent finds repeated differences below the threshold, normalized by volume. The Teller Supervisor confirms the leading explanation with a dual-control recount, an Entry drafter prepares the correcting entry for the Branch Manager to approve, and a Contact drafter writes the banker's call to the customer. At the ATMs, an overage is matched to the retracted withdrawal or the customer's claim behind it, and the adjustment goes to a second person.

Transcript

  1. ATM and Teller Balancing: branch teams balance every drawer and ATM, and trace each shortage.
  2. Three hundred forty differences a month, and an ATM short-dispense is a Regulation E claim.
  3. Drawer T07 at Millbrook closed ninety dollars short; the agents ranked every explanation.
  4. The Test agent broke two. A reversal never posted? The recycler never paid it out.
  5. The leader: a hundred-dollar withdrawal keyed as ten; the recycler paid five twenties.
  6. Renata recounts with a second teller: two counts, two signatures.
  7. She proposes the correction; she cannot approve her own. The branch manager does.
  8. The banker calls the customer before the correction posts.
  9. At the ATMs, a two-hundred-dollar overage is a retracted withdrawal, matched to its cardholder.
  10. Every count, entry and call is on one audit trail, with examiner packs.
  11. Shortages explained the same day, with the records attached.
  12. Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.