APP Fraud Reimbursement demo
UK banks assess APP scam claims within 5 business days and settle the 50/50 split 1:35
What the demo shows
UK banks assess APP scam claims within 5 business days and settle the 50/50 split
An Intake agent builds each claim and notifies the receiving firm within two hours. An Assessment agent answers scope and the consumer standard of caution, classing every warning as bespoke or boilerplate. A Vulnerability agent reads notes and call transcripts for Consumer Duty signals for a specialist to confirm. A Consistency agent compares the proposal with similar decided claims. The claims handler decides; a second person checks every release, and refusals on gross negligence and claims over £30,000 get a full second review. A Letter agent writes the outcome in plain language, and a Recovery agent claims the receiving firm's half the moment the refund posts.
Transcript
- APP Fraud Reimbursement helps UK banks decide scam claims within five business days.
- Firms reimbursed anywhere from 21 to 94 percent of losses in year one.
- Edith Carraway, 74, lost 11,750 pounds to a romance scam.
- Five gates, left to right, each answered by an agent with the rule.
- Both warnings she saw were generic: no gross negligence.
- A specialist confirmed her bereavement, so no excess is taken.
- Six similar claims were all reimbursed in full.
- Leah approves on day 3 of 5, and a reviewer checks the release.
- The same hour, Wendmere Bank is asked for its half: 5,875 pounds.
- Her letter is plain, in large print, with her Ombudsman rights.
- Refusals and claims over 30,000 pounds get a second reviewer; every step is audited.
- The result: claims decided on time, the same way, with half recovered.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.