Airline Virtual Agent demo

What the demo shows

A self-service agent that rebooks, refunds and answers trip questions for passengers, in policy

Eight agents talk with passengers in their language and finish the trip: the Trip Agent states the refund right first and offers options, the Rebooking Planner holds a flight and seat, the Fare and Refund Agent prices refunds, fee returns and vouchers, and the Policy Guard re-checks every ticket or money action, blind, before it runs. The trip card changes as they act, each line with its source. Anything outside the limits goes to a person with a finished brief, and the passenger does not have to repeat a word. The Quality Reviewer scores every conversation and proposes new limits, rehearsed on last week's conversations before two people sign; the Answers Keeper and Language Checker keep answers current and legal words exact.

Transcript

1. 0:00Airline Virtual Agent rebooks, refunds and answers passengers in the chat, within limits people set.
2. 0:10Calls cost up to $6, and the airline is bound by what its chatbot promises.
3. 0:17Flight 734 cancels. The agents message all 186 passengers, refund right first.
4. 0:27Elena writes, I need to get to Orlando tonight.
5. 0:32The agent offers Flight 736, 6, seat 14C.
6. 0:37She says yes. A second agent checks the move against the limits before the ticket is reissued.
7. 0:47Her trip card updates, new flight, seat fee back, meal voucher, each cited.
8. 0:54A hotel is outside the limits, so Dana gets a brief and approves with a reason.
9. 1:02Seeing a pattern, the agents propose a new limit and rehearse it on last week.
10. 1:08Two people sign. Every answer cited Every action checked, every step logged.
11. 1:16Today, 80% of 18,420 conversations finished in the chat, none outside limits.
12. 1:26Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.