Airline Sales Audit demo

What the demo shows

Audits every ticket, refund and reissue against filed fares and taxes, for revenue integrity

One ticket replayed step by step: the fare components rebuilt from filed fares, rules, surcharges and taxes, each line turning from matching to differing where the agency's ticket departs from the filing, with both values and the source of each. A Sales file reader takes in every document sold overnight; a Fare rebuilder, a Tax and fee checker and a Change and refund auditor rebuild each one from the filing in force at the minute of sale. Before any memo exists, a Second-opinion checker argues the agency's side — waivers, involuntary schedule changes, the airline's own filing errors, the memo minimum — and clears what the airline should not bill. A Pattern finder groups like errors by agency and cause and finds when they started; a Memo drafter writes one debit memo per group with its evidence and predicts whether the agency will dispute it; a Dispute responder answers disputes with the same replay. The Revenue Integrity Analyst approves, edits, holds or rejects every memo with a reason code and a signature; over $10,000 the Sales Audit Manager signs second.

Transcript

1. 0:00Airline Sales Audit checks every ticket, refund and reissue against filed fares for revenue integrity.
2. 0:10Leakage can cost an airline up to 3% of revenue.
3. 0:15Overnight, eight agents audited 96,000 documents.
4. 0:22Here is one ticket replayed from the filing in force at sale.
5. 0:28A Miami agency kept the old fare and skipped the $99 fee.
6. 0:35Every value opens its source.
7. 0:37Here, the rule text.
8. 1:14Sighted, signed, and logged.
9. 1:17Every document, not a sample.
10. 1:20An estimated 24 to 96 million a year.
11. 1:24Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.