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Special Meal and Allergen Management demo

Tracks special meal requests and allergen data from booking to galley, for inflight teams 1:34

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What the demo shows

Tracks special meal requests and allergen data from booking to galley, for inflight teams

Each special meal drawn as a chain of five links — Booked, Ordered, Recipe, Galley, Seat — with the source behind every link and the break marked in plain words. A Recipe watcher reads the caterers’ change notices the way a person would and follows a component change through the tray templates to the passengers it touches; a Substitute finder proposes a safe component from the same caterer; a Second check argues against every fix against the passenger’s full allergen list; a Briefing writer drafts the purser’s line; a Delivery confirmer closes the record with the crew’s tap at the seat; a Case handler answers complaints from the record. The inflight services manager approves every substitute in a conversation with the agents, who answer with citations.

Transcript

  1. Special Meal and Allergen Management tracks special meal and allergen requests from booking to galley, for inflight teams.
  2. Thirty-three million Americans have a food allergy.
  3. A wrong tray is a safety event.
  4. At 9.38, the Chicago caterers swapped tonight's roll for a sesame brioche.
  5. The Recipe watcher found seven sesame meals on four flights that inherit that roll.
  6. Seat 14, A on CV-63, is sesame-free.
  7. The trace marks the broken link.
  8. The agents propose a plain sourdough roll from the same kitchen, sheet-sided.
  9. A second agent rechecked all seven, choosing a gluten-free roll for a celiac traveler.
  10. Dana asks why sourdough is safe, then approves all seven with one signature.
  11. Nothing changes a meal on scene, sighted, signed, and logged.
  12. The cruise tap at the seat closes each record.
  13. Yesterday, 99.5%. The aim, every allergen change reviewed before loading and missed meals halved.
  14. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.