Airline Refund Automation demo
Decides and issues DOT-required automatic refunds on time, with the reason, for refund teams 1:35
What the demo shows
Decides and issues DOT-required automatic refunds on time, with the reason, for refund teams
Eight agents start from the airline's own change, not the passenger's request: they pick up every cancellation, long delay, schedule change, late bag and failed add-on, decide each passenger owed or not under Part 260 — twice, by two agents blind to each other — price the refund with every tax and fee, route it to the original form of payment and set its own DOT clock with federal holidays counted. The analyst reviews the verdict slips in a conversation with the agents, decides the borderline cases with both readings side by side, and approves each batch with a reason code; the Controller countersigns over $50,000. Every value cites its source; nothing is paid unseen.
Transcript
- Airline Refund Automation Decides and issues DOT-required refunds for refund teams.
- Refunds must be automatic, seven business days to a card.
- DOT penalties already top $155 million.
- Corvain Flight 1550 arrived 3 hours, 22 minutes late.
- 41 passengers stayed home.
- Each gets a verdict slip, owed, or not, the rule, the amount, the days left.
- Marisol is owed $286.40 by October 22nd, with the delay record as proof.
- Overnight, two agents decided every slip, each on its own.
- Where an agent is unsure, Leah decides.
- Raphael boarded, then left, so he is owed.
- Is anyone paid twice?
- The agents answer with a source.
- She approves 38 refunds with a reason code.
- Every slip cited. Every decision signed.
- Every step logged. The result?
- 1,402 refunds on the clock.
- None late. Built on Botminds.
- Agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.