Airline Passenger Rights Compliance demo

What the demo shows

Checks each disruption against DOT refund rules, EU261, UK261 and APPR, for compliance teams

Eight agents pick up every disruption from the operations log, read each passenger's itinerary and lay DOT, UK261, EU261 and APPR over the route, test the operations cause against case law and the airline's own roster with a second agent arguing the other side, and build one plan that meets the strictest duty of every regime. They write the gate and call-center guidance, catch station actions that break a rule, start every DOT refund clock at the cancellation, match claims so each passenger is paid once, and assemble the evidence when a regulator writes. The compliance manager approves, edits or rejects with a reason code; counsel decides the hard calls; nothing is paid before.

Transcript

1. 0:00Airline Passenger Rights Compliance shows compliance teams what each disrupted passenger is owed.
2. 0:08One flight can meet four rule books, one late DOT refund risks $75,000.
3. 0:17Corvain Flight 88, London to Chicago, is cancelled for crew illness, 284 passengers.
4. 0:27The agents read every itinerary, UK rules for all, 17 from Europe, 18 on to Canada.
5. 0:34Canada. The agents say the outside control defense will not hold.
6. 0:40A second agent argues back and loses.
7. 0:45One plan. Hotels for $140, refunds for $31, compensation for $247, each with its rule.
8. 0:55At the London desk, they catch nine vouchers where cash refunds are owed.
9. 1:02Elena raises the hotel cap.
10. 1:04The agents recheck. She signs with a reason.
11. 1:09Every duty cited, every decision signed, every step logged.
12. 1:16About $171,000 of exposure, known in minutes, each passenger paid once.
13. 1:24Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.