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Airline Order Management demo

Retailing and accounting teams run one order record that replaces the PNR, ticket and EMD 1:30

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What the demo shows

Retailing and accounting teams run one order record that replaces the PNR, ticket and EMD

The signature screen is one customer order as a single lifeline from shopping to settlement. Each event (paid, seats added, bag bought by phone, schedule change, repriced, seats swapped, bag unmatched, fix approved, flown) is a stop carrying its accounting effect, under a meter that reads paid = matched + unmatched. On one order a schedule change moves the flight onto a different aircraft: the Order keeper reprices it under the waiver at a $0.00 delta, moves the extra legroom seats to the same zone, and the Balance checker finds one $35 bag fee still pointing at the old flight. The analyst asks why, sees the old EMD cited, and approves the fix with a reason code; the order balances at $0.00. Exceptions are grouped by cause with bulk approval, schedule changes show the agents' run step by step, order items replace EMDs with delivery and earning rules, and migration waves prove every coupon before a ticket is retired.

Transcript

  1. Airline Order Management. One order per trip, replacing the PNR, ticket and EMD.
  2. One trip with a bag still means three records to reconcile.
  3. Overnight, agents balanced 312,000 order events.
  4. 23 need Nora. She opens CV 7Q2K.
  5. Every event a stop on one line, with its accounting effect.
  6. Last night's CV 1402, moved to another aircraft.
  7. The agent repriced it, accounting Delta $0.
  8. It moved the seats to the same zone on the new aircraft, same price.
  9. But a $35 bag fee still points at the old flight.
  10. Nora asks why. The agent explains and proposes a fix.
  11. The checker agrees. Nora approves with a reason code.
  12. Every event is explained, cited, signed, and logged.
  13. The goal, every dollar accounted the same day, nothing left unmatched.
  14. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.