Loyalty Fraud Detection demo

What the demo shows

Agents catch account takeover, mileage theft and redemption abuse, for loyalty fraud teams

Seven agents watch every login, profile change, transfer and redemption overnight. They replay each risky session as a timeline with a plain reading of what happened, argue the innocent explanation first — a trip abroad, a spouse, a usual award companion — and, when sure enough, place a reversible hold that suspends award coupons and holds miles without canceling anything. They text the member on a phone that was on file before the session, link accounts into broker rings and stuffing waves, and hand every decision to an analyst, who confirms, releases or asks them to check more with a reason code and a signature. Rules change only when the manager signs a replayed proposal.

Transcript

1. 0:00Loyalty Fraud Detection. Agents catch account takeover, mileage theft and award abuse for loyalty fraud teams.
2. 0:10Thieves are fast. One 2025 theft spent 510,000 miles nine hours before departure.
3. 0:19At 2.14 this morning, gold member Helen Castellano logged in from Frankfurt.
4. 0:26The replay shows it.
5. 0:28Email changed. Phone deleted.
6. 0:31180,000 miles on two awards for strangers.
7. 0:34A second agent tried the innocent explanations.
8. 0:40No trip, no companion.
9. 0:42Not her card. The hold keeper suspended both awards.
10. 0:47Seats kept, nothing canceled.
11. 0:51A text of her phone on file asked, Was this you?
12. 0:55Helen said no. Jordan asked why the hold is safe.
13. 1:00The agents cite the source.
14. 1:04She confirms with a reason and signs.
15. 1:07The miles go back to Helen.
16. 1:10Every hold, reply and decision is cited, signed, and logged.
17. 1:16Last month, 412 takeovers stopped.
18. 1:20Honest members back in under two hours.
19. 1:25Build on Botminds, agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.