Airline Chargeback Management demo

What the demo shows

Answers card chargebacks on tickets and fees with the trip evidence, for payments teams

Eight agents read each dispute, gather the trip evidence the reason code asks for, check the refund ledger and the DOT rule, link fraud, draft the rebuttal and challenge it as the card issuer would; the payments analyst sends, edits or accepts, with a reason and an e-signature.

Transcript

1. 0:00Airline Chargeback Management answers card chargebacks with the trip's own evidence.
2. 0:07Travel is one chargeback in eight, each answered by hand from five systems.
3. 0:14Of Nadia's 37 open disputes, Jordan Whitfield's is $1,184 on CV88 to Tokyo.
4. 0:24The agents read the reason code and fill each slot the network asks for.
5. 0:31The gate scanned his boarding pass at 10.52.
6. 0:35He sat in 34K.
7. 0:38A second agent reads it as the issuer will and removes an irrelevant receipt.
8. 0:46Nadia reads the letter, signs with a reason code, and sends it.
9. 0:52When Corvain is wrong, the agent says so.
10. 0:55The refund was owed and never paid.
11. 0:58Except, a refund stage for Friday is held, so Corvain never pays twice.
12. 1:07Every statement is cited, every decision signed, every step logged.
13. 1:14Disputes one rose from 42.5% to 73%.
14. 1:19Double refunds fell to two a month.
15. 1:24Build on Botminds.
16. 1:26Agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.