- Before
- Reads every directive alone, maps it to the program and stations by hand, and chases nine station managers by email.
- Now
- Opens each directive already summarized, fanned out and checked; decides the phasing and the exceptions, and signs.
One Security Directive, from the mailbox to every station
On Tuesday at 16:40 CT, a cargo directive — SD 1544-26-07, Cargo area access and chain of custody, fictional and written for this demo — reaches Corvane Airways' security mailbox. It applies to nine Corvane stations. Here is what happens next in the aircraft operator security program, screen by screen, in the working solution.
- 01Thursday, 08:10 CT
The agents' briefing, and what needs her today
Claire Donnelly · Aircraft Operator Security CoordinatorClaire's morning opens on 14 directives and amendments in force, 11 of 11 acknowledged on time this year, and four things that need her. The security agent's briefing sits beside them: one directive needs her decision today, the rollout is drafted, and the check agent found a Miami procedure that contradicts it. Below, every step the agents took since Tuesday, with the time.
Security agent: “The report to TSA is due Tue, Oct 20. A measure missed can cost $42,657 per violation.”
- 02The directive
Six requirements, each quoted, and four clocks
Security agentThe directive opens as one plain sentence: TSA wants every entry to a cargo area verified and logged, and every built-up cargo unit sealed until it reaches the aircraft, at nine of Corvane's US stations. Six requirements follow, each with a numbered citation to its paragraph. Four clocks run across the top: acknowledged Tue 17:05, 25 minutes after receipt; method to TSA by Tue, Oct 20; measures in place by Mon, Nov 16; training complete by Mon, Nov 30.
- 03Tuesday, 18:44
The program redlines for cargo area access control, drafted for her to approve
Program agentThe program agent mapped the six requirements to four program sections and nine station procedures and drafted four redlines into draft revision 32. For §4.3 Cargo area access, revision 31 in force sits beside the proposed text: escort at no more than three persons per escort, identity and authorization checked against the station access list, every entry recorded. Its confidence is 0.94; §4.6 sits lowest, at 0.88, because the directive does not say where the seal number is recorded, and the program agent chose the load sheet for Claire to confirm.
Check agent: “I read R3 on my own and reach the same text.”
- 04Wednesday, 14:02
A second, blind reading finds Miami's radio rule
Check agentThe check agent read the directive without seeing the first mapping and agrees on 5 of 6. Miami's procedure S-MIA §3.2 still lets the duty supervisor authorize cargo-area entry by radio and record it at shift end, which R3 does not allow. It drafted the fix: retire §3.2, and when a reader is down a guard verifies at the door and logs the entry. In Houston, Brightwing Cargo handles Corvane's cargo under its own TSA program, so the station agent asks Claire to accept that exception and request their written confirmation.
The rule “the check agent must agree” holds the rollout until Claire decides.
- 05Before she decides
She asks, in plain words
Claire Donnelly · Aircraft Operator Security CoordinatorClaire asks whether Corvane is ready if TSA inspects Newark tomorrow. The evidence agent answers with its sources: not yet for this directive, because its measures are due at EWR on Nov 2, and the August finding on cargo door access is still open. R1 and R6 evidence is ready, and it builds the pack as stations confirm.
- 0608:14 · signed
One decision: Boston and Newark first
Claire Donnelly · Aircraft Operator Security CoordinatorClaire accepts Miami's fix, then approves the rollout as the security agent proposed it: BOS and EWR by Mon, Nov 2, because EWR has an open TSA finding and an inspection the week of Nov 9 and BOS has six cargo doors without entry logging; the other seven stations by Mon, Nov 16. In the same dialog she accepts Brightwing's program for R3–R4 at Houston, with their letter due Mon, Nov 9, picks reason code D1 · Approve as drafted and signs electronically.
“On approval: 9 station managers each get only their own SSI-marked list (31 actions), sessions for 212 people go to Mei Lindqvist, and the report to TSA waits for you to send.”
- 07Seconds later
The rollout goes out, and the report to TSA waits for her
Security agentThe agents roll it out step by step: each station's list sent, sessions for 212 people proposed to the training manager, revision 32 opened with the four redlines, the EWR inspection pack opened. The implementation report is drafted measure by measure — method, where and by when, program section — SSI-marked for Corvane's Principal Security Inspector. Claire sends it herself and records it with “I sent it to the inspector”.
The agents never contact TSA.
- 08At the station
Boston confirms on its own line — and one item comes back
Luis Ferreira · Station Security Manager, BOSLuis sees only Boston's four actions, each with its due date and the evidence it needs, and confirms each one himself. He uploads the cargo door entry log: five photos. The check agent reads it against the requirement and sends it back — the log has pages for doors C1–C5, but S-BOS lists six doors. Luis is asked to add the C6 page and confirm again, weeks before an inspector would ask.
Check agent: “I sent the door log back: it has pages for C1–C5, but S-BOS lists 6 doors.”
- 09Training
212 people, not 1,148
Mei Lindqvist · Security Training ManagerOf 1,148 people with unescorted cargo-area access, 936 already have a recurrent session before Nov 30, and the training agent added the CS-04 rev 7 briefing to those. 212 do not, each listed with the reason — next recurrent in January, hired in September, returning from leave — and a proposed session. Nine Tamberlane Ground Services staff at EWR hold cargo badges but are on no training roster.
- 10Inspection week
The EWR inspection pack, by requirement
Evidence agentFor TSA's comprehensive inspection at EWR the week of Nov 9, the evidence agent builds the pack by requirement, SSI-marked, for the Principal Security Inspector: the acknowledgment record and need-to-know list and access log already in, every item still to come listed against the station action that will produce it. Every other directive in force shows its stations confirmed and where its evidence stands.
Evidence agent: “I keep the evidence by requirement, so the pack for any station is built in a minute.”