Agency Debit Memo Management demo

What the demo shows

Issues, evidences, tracks and defends agency debit memos, for sales audit and revenue teams

One memo as two columns: the airline's case on the left, the agency's dispute on the right, and the agents' draft reply waiting at the bottom. A Ticket auditor checks every agency ticket, exchange and refund each week against the filed fares and rules and the airline's waivers; a Memo writer drafts each memo with its proof pack. When an agency disputes, a Dispute reader splits its text into claims; a Rule checker re-prices the ticket on its own, tests every claim and first looks for the airline's own errors — a waiver, a schedule change, a duplicate, a filing error — and proposes withdrawal when the airline is wrong, with every other memo that has the same cause. A Reply drafter answers each claim citing the rule category and the evidence line. A Deadline keeper watches windows, reply clocks and settlement; an Agency insights agent finds patterns and drafts education notes for Agency Relations. The Sales Audit Lead sends, edits, reduces or withdraws with a reason code and a signature; above the limit, the Revenue Accounting Manager signs.

Transcript

1. 0:00Agency Debit Memo Management Issues and Defends Agency Debit Memos, for airline sales audit teams.
2. 0:10Handling memos cost the industry about $150 million a year.
3. 0:16Overnight, seven agents checked 46 disputes and drafted replies for a person to sign.
4. 0:24One memo, two columns, Corvain's case, and Harbor Line Travel's dispute.
5. 0:31On this memo, the rule checker cites Fair Rule Category 5, ticket by September 6th, not the 19th.
6. 0:41Every value opens its source, line 7 of the booking history.
7. 0:48The reply answers each claim.
8. 0:51Elena signs, it is sent.
9. 0:54On Harborline's second memo, Corvain is wrong, its own waiver applied.
10. 0:59Elena withdraws it. Same cause, 11 memos at 9 agencies.
11. 1:07The other 10 withdrawn in one signed decision.
12. 1:11Every reply cited, every decision signed and logged.
13. 1:17The aim, 85% of memo value collected, disputes answered in minutes.
14. 1:25Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.