Account Takeover Fraud Prevention demo

What the demo shows

Fraud teams detect hijacked online banking and call-center sessions before money leaves

A Session stitching agent ties the contact-center reset to the digital login that used its temporary password and lays one customer's steps on a strip across channels. A Profile change agent dates every contact detail; a Signal agent explains the one or two signals under each step and proposes one action; a Hold-window agent keeps the decision inside the transfer's batch or cutoff. An Outreach agent prepares the call using only contact details that predate the change. A Link agent finds the same device or payee on other customers. A Restore and record agent prepares the checked restore, the letter, the Reg E position and the record. The analyst approves, edits or releases; a supervisor checks every release, unlock and restore.

Transcript

1. 0:00Account Takeover Fraud Prevention stops hijacked accounts before money leaves.
2. 0:06The FBI counted 262 million dollars lost to fake bank support in 2025.
3. 0:16Gloria Henshaw's last hour lands on one strip across every channel.
4. 0:23It began with a phone reset that passed knowledge questions.
5. 0:29A new device in Nevada changed her number and added a payee.
6. 0:35A 9,750 dollar transfer is held; the agents propose one cited action.
7. 0:44Maya approves; the hold and profile lock start at once.
8. 0:50Luis calls the number on file since 2019, never the new one.
9. 0:57Gloria never called the bank. Luis records a confirmed takeover.
10. 1:02The same device hit two more customers; one action protects both.
11. 1:09Releases and unlocks need a second person; every step is kept.
12. 1:16Last week, 33 of 35 takeovers were stopped before money left.
13. 1:22Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.