Account Maintenance Requests demo

What the demo shows

Deposit ops process signer, owner, address and beneficiary changes with a second check

An Intake agent reads each request and its documents and turns them into only the fields that change, each new value tied to the line it came from. An Authority agent confirms the requester may make the change, from the signature card, the corporate resolution or the power of attorney, and a Signature agent scores the signature against the card on file. A Takeover agent sweeps 90 days of calls, devices, card requests and earlier changes, links the same phone or mailbox across customers, and spells out what approving would let someone do. When it finds a pattern, a Callback agent chooses a number the bank has had on file for at least 90 days, never the one in the request, and drafts the script. A specialist approves or holds, a second specialist checks, an Update and notice agent posts and reads back the core update and confirms to the old and new address, and suspected exploitation goes to Elder Financial Protection with the record unchanged.

Transcript

1. 0:00Account Maintenance Requests checks signer, owner, address and beneficiary changes.
2. 0:08Fraudsters use them: FinCEN tied twenty-seven billion dollars to elder exploitation in a year.
3. 0:16This form adds a beneficiary and new address for Eleanor Watts, eighty-one.
4. 0:24The agents show only what changes, clipped to the form.
5. 0:29Her phone changed six days ago, to the beneficiary's number.
6. 0:35Her signature doesn't match, and the address is a private mailbox.
7. 0:42Approved, over $279,000 would pass to a stranger.
8. 0:50Talia holds it; the agent books a callback to her 2009 number.
9. 0:56Mrs. Watts says she never asked for it.
10. 1:00Her record stays unchanged; Elder Financial Protection takes the case.
11. 1:08A second specialist checks every change; every decision is on the record.
12. 1:15Result: 1,412 clean requests clear the same day; flagged ones are called first.
13. 1:23Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.