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ACAA Disability Complaint Management demo

Runs Part 382 disability complaints from intake to the 30-day reply and DOT report, for CROs 1:34

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What the demo shows

Runs Part 382 disability complaints from intake to the 30-day reply and DOT report, for CROs

Seven agents take in every disability complaint from every channel and start the 30-day clock, rebuild the passenger's journey stop by stop from the airline's own systems and mark where assistance broke, decide each Part 382 section with reasons, and stop to ask the CRO when the evidence conflicts. They draft the dispositive reply with every fact footnoted, a second agent checks it against the rule and the evidence, and the case is coded for the DOT report, a cited notice goes to the contractor and a repeat failure at a station raises an alert. The CRO edits, asks back and signs; nothing goes out before.

Transcript

  1. ACAA Disability Complaint Management runs Airline Disability Complaints for Resolution Officials.
  2. Airlines logged 49,000 in 2023, and each needs a written answer in 30 days.
  3. At Corvain, Joanna Whitcomb writes that at Phoenix, nobody brought her wheelchair.
  4. The agents rebuild her journey from the airline's own systems.
  5. The break. Her gait changed in flight, and the attendant went to the old one.
  6. They find a violation of Section 382.95, each source one click away.
  7. With the evidence conflicts, they ask Nadia to decide.
  8. The reply is drafted on Day 6.
  9. Nadia softens a sentence, and an agent rechecks it.
  10. She approves a $250 credit and signs.
  11. Nothing goes out before.
  12. The case is coded for the DOT report, and Phoenix gets a station alert.
  13. Every finding cited, every reply signed, every step logged.
  14. On-time replies go from 91% to nearly all.
  15. Built on Botminds: agents, data, screens, and governance on one platform.

Transcribed from the film’s narration. Captions are on the player.