3PL SLA Management demo
For 3PL account teams: the client’s scorecard and the 3PL’s side by side, every order the two count differently settled with its record. 1:28
What the demo shows
3PL SLA management for account teams: client KPIs, credits and gainshare settled per order.
Agents read the contract’s service-level schedule, match every order in the client’s scorecard to warehouse, yard and carrier records, and claim an exclusion only where a record supports it, such as a carrier missing its pickup or a client changing an order after cutoff. A challenger argues the client’s side and catches the agents’ own errors, such as orders counted under two causes or late tenders that belong back in the count. Carriers and the client answer open points in fixed fields, and orders still waiting on an answer are set aside until it comes. The account manager prepares the statement, the account director opens the records and signs second, and the client accepts the same order list in its portal.
Transcript
- 3PL SLA Management settles each client's month against its contract.
- Ambervane's web-store scorecard: 96.80 percent on time, so a 7,440 dollar credit.
- Seven agents match every order and claim exclusions only with records.
- Playing Ambervane's analyst, a challenger catches two of our errors: 212 late tenders, 41 orders counted twice.
- Nadia steers the address-hold orders aside until Ambervane answers.
- Kessock Ridge later confirms in fixed fields; a person reads its note.
- Our ledger: 98.40 percent, no credit owed. Nadia prepares the statement.
- Wesley, the account director, opens the records behind the exclusions, the concessions and the challenge, then signs second.
- Days later, Ambervane accepts the same order list in its portal.
- Every signature is on the record.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.