Capture data from social platforms, communities, and review forums. Analyze sentiment, categorize themes, and identify actionable insights tied to your products, services, or competitors.

Monitor What Customers Say — and Why It Matters

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Watch how mentions are captured across social and community platforms, classified by theme, and linked to original posts — giving teams a transparent view of audience sentiment and emerging issues.

See Social Listening in Action

Track brand perception, community discussions, and emerging sentiment with verifiable, cross-channel intelligence.

Social Media & Community Monitoring

Social Media & Community Monitoring provides a governed, transparent layer for external voice-of-customer analysis. It continuously aggregates data from verified public and community sources, categorizing mentions by topic, sentiment, and engagement type. Each insight links directly to its originating post or comment, maintaining visibility into source context. Teams can filter by geography, brand, or channel to identify reputation risks, product issues, or emerging trends early. By integrating with CRM and support platforms, insights can trigger escalation workflows or content responses. The platform turns unstructured community conversations into structured, actionable feedback loops for marketing, support, and product teams.