Aggregate SLA terms from contracts, link them to live operational data, and automatically track adherence, breaches, and corrective actions — all supported by auditable evidence.

Govern SLA Performance with Verified Insights

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Watch how SLA terms are extracted from contracts, tracked against real-time performance data, and visualized through dashboards — ensuring every commitment is met and every breach documented.

See SLA Compliance in Action

Monitor service-level commitments across customers, contracts, and teams — with full traceability to source data and performance evidence.

SLA Compliance Intelligence Agent

SLA Compliance Intelligence Agent provides a unified compliance layer that connects contractual commitments with operational execution. It reads agreements, identifies service-level parameters, and continuously maps them against live performance data from CRM, service desk, or ERP systems. Each SLA metric — response time, uptime, resolution window — is verified against its source dataset and contract clause. Breaches automatically trigger exception workflows for review and remediation. Dashboards provide aggregated visibility into adherence rates, recurring gaps, and customer-level trends. The result is a traceable, data-backed framework for demonstrating SLA compliance and improving service reliability.