Automatically extract terms, SLAs, and entitlements from contracts and map them to active support cases. Ensure every resolution, escalation, and response adheres to contractual expectations.

Bridge the Gap Between Signed Agreements and Customer Experience

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Watch how contractual clauses automatically inform case prioritization, response timelines, and escalation paths — linking every customer interaction back to its originating agreement.

See Contract-to-Support Alignment in Action

Connect contractual commitments with live support operations to ensure every customer interaction aligns with service obligations.

Customer Contract-to-Support Linkage

Customer Contract-to-Support Linkage connects legal documentation with customer support workflows. It reads contracts, identifies key service obligations, and ties them directly to ongoing cases or support requests. Each ticket inherits its applicable SLAs, entitlements, and response rules from the customer’s contract, creating a transparent alignment between commitments and actions. The system continuously monitors performance metrics and highlights deviations or breaches before they impact compliance. With full traceability between contract clauses and case histories, teams gain operational clarity while leadership ensures adherence to contractual obligations across the customer lifecycle.