Capture, transcribe, and analyze customer interactions across voice, video, and chat. Detect intent, sentiment, and themes while linking findings to CRM and support outcomes.

From Conversations to Actionable Intelligence

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Watch how conversations are transcribed, analyzed, and surfaced as structured data — enabling teams to act on patterns, risks, and opportunities backed by verifiable evidence.

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Analyze sales and support conversations to extract insights, actions, and performance metrics with verifiable accuracy.

Conversation Intelligence Suite

Conversation Intelligence Suite transforms unstructured communication across sales and support channels into structured insight. It captures audio, video, and chat data, converts them into searchable transcripts, and classifies topics, intents, and customer sentiments. Each extracted insight links to its exact segment in the transcript or recording, ensuring transparency. The system integrates with CRM or ticketing tools to align findings with deal outcomes, issue resolution, and escalation patterns. Managers can track adherence to talk tracks, identify training gaps, and monitor customer trends through evidence-based dashboards. The result is an intelligence layer that connects frontline interactions with operational performance.